Free Live Webinar · Wed, 25 Nov · 11 AM IST · Free Review Snapshot For First 50 →
LiveWed, 25 Nov · 11:00 AM IST · 45 Min

Why Do Customers Choose The Store Next Door?

They read the reviews first. Better reviews win the visit and the revenue.

Free Retail & BFSI CMOs 3 Live Bonuses
Satya Prabhakar JA
Satya Prabhakar & Jothiram Athreya
ProManage.ai leadership
★★★★★ 4.7 on G2

Trusted By 160+ National Brands Across 1 Lakh+ Locations

DHL, Taj, Titan, Reliance, Mahindra Finance, McDonald's, HDFC Life, Muthoot Finance, Bata, Raymond, Aditya Birla Capital, Asics, PNB and more
IHCL, Thomas Cook, Star Health, Religare, Apollo AyurVAID, Unimoni, Aadhar Housing Finance, InCred, Switch, TAFE, ICICI Bank, Decathlon and more
TVS Credit, Aditya Birla Health Insurance, HDB Financial, Edelweiss, Invesco, Sundaram Toyota, Wildcraft, Manappuram, Axis Finance, Nilkamal, De Beers and more
The Shift

Who Reads Your Reviews Now? Everyone Who Sends You Customers.

Reviews were for shoppers. Now Google, Maps and AI read them first.

ShoppersCompare before they visitThen
Google SearchShows your rating in resultsNow
Google MapsRanks "near me" on reviewsNow
AI PlatformsQuote reviews to pick one answerFastest-growing
6 in 10

Indian shoppers buy where reviews are high quality

45%

now ask AI for local picks, up from 6%

74%

only trust reviews from the last 3 months

5 to 9%

more revenue for every extra star

✓ AI Quotes This

"Staff helped me try three pairs and the fit was perfect."

  • Specific detail
  • Written this month
  • Same praise across sites
✕ AI Skips This

"Great service!" · 4.5★ from 2023

  • Nothing to quote
  • Old rating, no fresh reviews
  • Strong on one site only
Try this today. Ask ChatGPT: "Which is the best shoe store in Indiranagar?" Is your store named? Which review does it quote?
Reviews To Revenue

What Does A Review Have To Do With Your P&L?

Everything. Every rupee you earn passes through it.

01 · SearchFoundReviews push you up Maps and into AI answersCalls · Directions · ClicksLeak: not in the top 3
02 · CompareChosenFresh, answered reviews win the side-by-sideProfile-to-visit rateLeak: picked the store next door
03 · VisitWalked InThe customer arrives already trusting youFootfall · Walk-ins · LeadsLeak: ad spend wasted
04 · ResultRevenueEach extra star is linked to 5 to 9% more revenueSame-store sales · DisbursalsWin: lower CAC, higher ROAS

🛍️ Retail CMO

FootfallSame-store salesStore conversionRevenue per storeCAC & ROASRepeat visits

🏦 BFSI CMO

Branch walk-insQualified leadsAccounts & disbursalsCost per acquisitionNPSComplaint TAT

Reviews also protect your media spend. Customers who click your ad check reviews before they visit. Weak reviews waste the rupees that brought them there.

The Moment Of Choice

Same Street. Same Offer. Which One Gets The Sale?

Your customer never saw either campaign. Only the reviews.

✕ Reviews on autopilot

Your Brand · Phoenix Mall

4.1★★★★☆(312)
★★☆☆☆ · 5 months ago"Exchange took three visits. Staff didn't seem to care."
No reply from the store
✕ Stale, unanswered: lost visit, lost sale
✓ Reviews run as a system

Competitor · Phoenix Mall

4.6★★★★★(1,284)
★★★★★ · Last week"Priya helped me find my size in the festive collection. Exchange was quick too."
Reply from the store: Thank you! We'll share this with Priya and the team.
✓ Fresh, specific, answered: visit won, sale made
Save My Free Seat →

Make every location the one they pick.

The CMO's Problem

Where Does Revenue Leak Across 100+ Locations?

One manager can watch one profile. Not 400 stores.

Scattered Platforms

No single view of what customers say.

Hits: Footfall

Slow Or No Replies

80% pick brands that reply to every review.

Hits: Conversion

Copy-Paste Replies

50% are put off by generic templates.

Hits: Brand trust

Stale, Thin Reviews

No one asks, so reviews go old and silent.

Hits: Maps & AI rank

Hidden Weak Locations

A 4.3 average hides stores at 3.6.

Hits: Revenue per store

No Link To Revenue

The board sees stars, not sales.

Hits: Budget & ROI
Every Day Without A Reply Costs You.When customers expect a reply
19%Same day
32%Next day
81%Within a week
Store next door: replied same dayYour store: no reply on day 21
The Review Engine

How Do Leading Brands Turn Reviews Into Revenue?

Three disciplines. Every location. Every day.

01 · Review Growth

What Makes Customers Write A Good Review?

Ask every customer on WhatsApp or QR, right after billing. Richer, genuine reviews that Maps and AI rank.

Same invite for every customer→ More visibility, calls and directions
Ananya · Pune Camp★★☆☆☆ · 2 hrs ago

"Exchange took three visits. Staff didn't seem to care."

Sentiment: negativeTopic: exchange delayFlagged: store follow-up
Suggested reply ✦ Ananya, we're sorry your exchange took three visits. Our Pune Camp manager will call you today.Approve ✓
02 · Review Response

How Do You Answer Thousands Of Reviews?

Every review answered in 48 hours: specific, on brand, compliant. Critical issues routed to the store.

Negatives escalated by tier→ Higher conversion, protected ratings
Store leaderboard vs rival −0.3★
1Bandra4.7 ▲
2Indiranagar4.6 ▲
3Connaught Pl.4.5 ▲
48Pune Camp3.6 ▼
✦ Fitting-room wait mentions up 40% in 3 Pune stores · Ticket created
03 · Review Reporting

Which Locations Are Losing Customers, And Why?

One view of every location vs competitors. Know who's leading, who's slipping and why.

Weekly · Monthly · Quarterly reports→ Revenue per store, CAC, ROI
The 90-Day RolloutSame three phases for 50 stores or 2,000
Days 1 to 30DiagnoseEvery location in one view. Score and rank the riskiest.
Days 31 to 60FixInvites and 48-hour replies live at every location.
Days 61 to 90ScaleLink ratings to footfall and sales. Report to leadership.

Genuine wins in India. 46% of Indians distrust Google ratings. Recent, detailed, answered reviews earn it back.

Learn The 90-Day Playbook Live →

Free · 45 minutes · 25 Nov, 11 AM IST

60-Second Check

Where Does Your Brand Stand Today?

The 4-area readiness score from our playbook. Tap one answer per row.

VisibilityDo your stores show up on Maps and in AI answers for "near me" searches?
TrustDo you track what customers say, store by store, every week?
ResponsivenessIs every review answered within 24 to 48 hours?
Revenue ImpactDo you report ratings next to calls, visits and sales?
?/ 12
Answer all 4 to see your levelEarly stage · Operational · Advanced
Get My Full Snapshot Live →
For Live Attendees

3 Things You'll Get Only If You Show Up Live

All free. Not included in the replay.

STORE REVIEW SNAPSHOT · SAMPLEYour Stores vs Nearby Competitors
StoreRatingLast reviewReplied
Bandra4.62 days96%
Indiranagar4.55 days91%
Pune Camp3.694 days12%
Rival · Pune4.41 day88%
Fix first: Pune Camp, 14 unanswered reviews
First 50 Brands

Your Store Review Snapshot

See which stores are losing customers to nearby rivals and why.

  • Rating and volume, store by store
  • Review freshness gaps
  • Reply coverage and speed
  • Your highest-risk stores, ranked
Delivered within 24 hours vs named nearby rivals
Playbook table of contents Playbook 90-day roadmap page The Retail Reputation Playbook cover 49 pages
49 Pages · 11 Chapters

The Retail Reputation Playbook

The operating manual for turning reviews into footfall and revenue.

  • The 4-stage reputation framework
  • The store review engine
  • How AI reads your store reviews
  • The 90-day roadmap
Reviews-to-footfall metrics Priorities by format & season
Store Reputation AuditAUDIT
Store Risk ScoringAUDIT
Retail Reply LibraryEXECUTE
Reputation RACI MatrixEXECUTE
Reputation-to-Footfall ReportEXECUTE
90-Day Rollout PlannerPLAN
11 Ready-To-Use Templates

The Retail Reputation Toolkit

Audit, reply, report and roll out, from Monday.

  • 4 audit and scoring tools
  • Reply library for exchanges, stock-outs, queues
  • Peak-season reputation plan
  • AI readiness check
For marketing, ops & CX No contract
Save My Free Seat →

Bonuses are limited. Seats are free.

The Session

45 Minutes. Zero Fluff.

Wed, 25 Nov · 11:00 AM IST · Microsoft Teams

Agenda

  1. Who Reads Your Reviews Now?Shoppers, Google, Maps and AI platforms
  2. Why Does It Break At Scale?The gaps across 100+ stores and branches
  3. How Do You Grow Better Reviews?Ask every customer, at the right moment
  4. How Do You Answer Every Review?Fast, specific, on brand, at every location
  5. What Should You Report To Leadership?Ratings to footfall, revenue and acquisition cost
  6. Live Hot Seat + Q&A3 brands' reviews audited on screen

Built For

🛍️Retail Chains 🏦Banks, NBFCs & Insurers
  • CMOs, VPs and Heads of Marketing
  • Heads of CX, retail and regional operations
  • Brands with 50 to 5,000 stores or branches
  • Teams owning reviews, listings or local SEO

You Leave With

  • Your Store Review Snapshot (first 50 brands)
  • The 49-page Retail Reputation Playbook
  • 11 ready-to-use templates
Your Speakers

Learn From The People Who Built Local Discovery In India

Satya Prabhakar
Presenter

Satya Prabhakar

Founder & CEO, ProManage.ai · Founder, Sulekha.com

  • Grew Sulekha to a ₹220+ Cr business with 2,000+ people
  • Raised $50M+ from Mitsui, GIC and Norwest
  • Ex-Honeywell, AT&T, Philips, TCS · NIT Trichy, Univ. of Florida
  • Author of an Amazon #1 bestseller
JA
Co-Presenter

Jothiram Athreya

VP, Product, ProManage.ai

  • Founder & CEO of Zceppa, a location-marketing platform for multi-location brands (est. 2018)
  • Builds the product behind Reviews.ai at ProManage
  • Runs the live demo and hot-seat audits
  • Specialist in location-level marketing at scale
The Results

What Happens When Reviews Run As A System?

Review volume
1x3x
More customers asked, every location
Reviews answered
Some100%
On brand, within 48 hours
Retail footfall
Flat+20%
More visits from Maps and AI
Why ProManage

India's Multi-Location Brands Run On ProManage

Save My Free Seat →
160+National brands
1 Lakh+Locations managed
4.7★Rated on G2
FAQ

Everything You Need Before You Register

How do I register?

Tap "Save My Seat". It opens Microsoft Teams. Fill in your details in under a minute and your join link arrives by email.

Is it free?

Yes. The session and all three bonuses are free. No contract, no card.

Who is this for?

CMOs and marketing, CX and operations heads at retail chains, banks, NBFCs and insurers with 50 or more stores or branches.

What will I learn?

How reviews drive footfall and revenue, how to grow, answer and report them at every location, and a 90-day plan to roll it out.

How do I get the Store Review Snapshot?

Add your brand website when you register and attend live. The first 50 brands get it within 24 hours.

Will there be a recording?

Yes, for everyone who registers. The bonuses and the live audit are for live attendees only.

Does this work for BFSI brands?

Yes. We cover approval workflows, compliant replies and branch-level ownership.

Do you cover fake reviews?

Yes. How to ask every customer fairly, stay within platform rules and handle suspicious reviews.

Do I need Teams installed?

No. Join from any browser or phone in one tap.

Is this a sales pitch?

No. It's the playbook, taught live. A short product look at the end.

Wed, 25 Nov · 11:00 AM IST · Free

Every Unanswered Review Sends A Customer Next Door.

45 minutes. Leave with your Store Review Snapshot, the playbook and 11 templates.

Start 6 to 8 weeks before your next peak. End-of-season sales, Republic Day, Holi, March year-end: they're closer than they look.
11Days
16Hrs
26Min
07Sec
Save My Free Seat →
50 Snapshots 49-Page Playbook Live Only
Free · 25 Nov, 11 AM IST3 bonuses for live attendees
Save My Seat